We aim to provide a seamless experience when shopping with GLF Steel. Below you will find all the details about our delivery and returns policies to ensure you have all the information you need.
Delivery Information
Delivery Options
Standard Delivery: 5–7 business days.
All orders are shipped via trusted couriers, including DHL, DPD, and Royal Mail.
Delivery Times
Made-to-Order Items: Manufacturing takes 5–10 days. Orders are dispatched within 3 business days after production.
Standard Delivery: Items will arrive within 5–7 business days after dispatch.
Delivery Charges
Standard Delivery: £15.
Long-Length Deliveries: £50.
Larger Batches: Delivery costs available upon request.
Please note that we do not offer free delivery.
International Delivery
Estimated Time: 7–14 business days.
Cost: Prices available upon request.
Customers are responsible for any customs duties or taxes incurred.
Order Tracking
Once your order is dispatched, we’ll provide a tracking link to keep you updated on its progress.
Delivery Issues
If your order is delayed or missing, please get in touch with us at enquiry@glfsteel.com or call us on +44 (0)1692 218010.
Returns Policy
Eligibility for Returns
Items can be returned within 7 days of receipt.
Returned items must be unused, not damaged, and well packed.
Non-Returnable Items
Custom-made or bespoke steel items are non-returnable unless faulty.
Return Process
Contact our customer service team to request a return at 01692 218010.
Customers are responsible for return shipping costs unless the item is faulty.
Refunds and Exchanges
Refunds will be issued to the original payment method within 5 business days of receiving the returned item.
Exchanges will be processed within 5 business days, subject to stock availability.
Faulty or Damaged Goods
If your item arrives damaged, please contact us within 1 day of delivery to arrange a return or replacement.
Contact Us
For assistance with delivery or returns, feel free to reach out:
Email: enquiry@glfsteel.com
Phone: +44 (0)1692 218010
Business Hours
Monday–Friday: 8:00 am – 4:30 pm
Saturday: 9:00 am – 12:00 pm
Sunday: Closed
We are here to help with any queries or concerns you may have.
Thank you for choosing GLF Steel!